Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be returned in their original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Send us an email through the 'Contact Us' Page
  2. Provide us with your Order ID and date of purchase
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Refund will be issued upon inspection of the product. This process typically takes 2 weeks, but may take up to 4 weeks depending on demand
  • There are no return shipping fees
  • If you have any additional questions contact us at: support@emporiumcred.com
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